Yesterday, Dad passed me a letter from the mailbox.
A letter from a law firm. Can't be anything good.
I viciously tore off the envelope to see what the contents entailed. To my shock, I found that M1 has decided to send me a Letter of Demand for the $261 I owe them! Plus the lawyer firm's fees, I now owe them $314!
It is a long story but summarily, I owe M1 (the smallest telecommunications company in the country) my last phone bill which was $61 but they decided to tag an extra $200 for "breaking my contract" after I jumped ship to SingTel following iPhone's release. But, my contract was over two years ago, I argued. They then said they gave me a 50% discount off my regular bills about a year ago, and that constituted an extension of contract. But I wasn't told anything about any extension of contract! It seemed more like a loyalty reward more than anything else.
So, a very peeved me decided not to pay them the $261 till the dispute was resolved.
And hence came the lawyer's letter.
Well done, M1. I will never be your customer ever again. Take the bloody $314 as a parting gift. You could have made more from me in the future but your myopic business sense and Neanderthal customer service is simply legendary in my eyes.
Lastly, thanks - and fuck you back.
A letter from a law firm. Can't be anything good.
I viciously tore off the envelope to see what the contents entailed. To my shock, I found that M1 has decided to send me a Letter of Demand for the $261 I owe them! Plus the lawyer firm's fees, I now owe them $314!
It is a long story but summarily, I owe M1 (the smallest telecommunications company in the country) my last phone bill which was $61 but they decided to tag an extra $200 for "breaking my contract" after I jumped ship to SingTel following iPhone's release. But, my contract was over two years ago, I argued. They then said they gave me a 50% discount off my regular bills about a year ago, and that constituted an extension of contract. But I wasn't told anything about any extension of contract! It seemed more like a loyalty reward more than anything else.
So, a very peeved me decided not to pay them the $261 till the dispute was resolved.
And hence came the lawyer's letter.
Well done, M1. I will never be your customer ever again. Take the bloody $314 as a parting gift. You could have made more from me in the future but your myopic business sense and Neanderthal customer service is simply legendary in my eyes.
Lastly, thanks - and fuck you back.
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